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Unsure where to begin or need guidance on using Ideagen Luminate? Explore our detailed articles below for step-by-step assistance.

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Access an account

Learn how to create a new account or recover an existing one.

Open a ticket

See how to raise an issue or question with our Support team.

Manage tickets

Check how to view and update your previously submitted tickets.

Access e-learning

Find training courses and learn how to use your solution.

FedRAMP data usage guide

Guidelines for using FedRAMP-protected data within Ideagen Luminate.

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Customer Support

Access technical solution help using the below links

Open a Support ticket

Fill out our form for assistance with general queries, admin help and technical issues

Manage Support tickets

Monitor progress, send responses or view tickets opened by you or your organisation

To use this tool you must be signed into your Ideagen Support account.

Customer Success

Access tailored solution advice using the below link

Open a Success request

Fill out our form for help on onboarding, training, and upgrading your plan

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Access existing account

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