Who is this article for?

All OpsBase users

No specific knowledge is required.

As of October 4th, 2023, the OpsBase product will be known as Ideagen Smartforms. This product name change also includes an update to the look and feel so that it matches the Ideagen style and brand.

This article outlines the FAQ's associated with the re-brand and style updates.

1. What are you changing in the product?
2. Why are you changing the name of the product?
3. What will be different about the product's user interface?
4. When can I expect the change to be implemented?
5. When will the changes apply to me?
6. Will my data be affected by the rebrand and UI change?
7. Will I need to update my existing integrations with the rebrand?
8. Will there be any downtime during the transition to the new UI?
9. What is not included in the rebrand?
10. How can I get more information on the rebrand?

Frequently Asked Questions

1. What are you changing in the product?

Changes to the application include UI changes to the logos, colour scheme, product name, and company name within the Web and Native Mobile apps. 

	Current	v13 Update
Logo
App Store Name (Search for this in the Apple App Store, Google Play Store, Microsoft Store)	Ideagen OpsBase	Ideagen Smartforms Essentials
App Icon
App Name (Name of the app on your device screen)	OpsBase	Smartforms
Web App URLs (Your existing bookmarks will be re-routed to the new URL)	https://app.opsbase.com	This is not in scope, and will remain unchanged.

2. Why are you changing the name of the product?

We are changing the name of the product to better align with our company's brand identity and make it easier for our customers to recognise our products as being from a trusted provider of regulatory and compliance software.

3. What will be different about the product's user interface?

Changes will be immediately noticeable, starting with a brand-new font that's more readable and a refreshed color palette that aligns with the Ideagen brand. In addition, our icons have been updated to match our new look and feel.

The colour palette will match the styles of the Ideagen brand:

The layout and functionality of the app will be largely unchanged, preserving the user experience with which current users are already familiar.

4. When can I expect the change to be implemented?

The change in brand and interface will occur in version 3.0 of the product, which is expected on October 4th, 2023.

5. When will the changes apply to me?

The changes to the web and mobile apps will apply as soon as your app is updated to version 3.0 from your respective app store.

To ensure that the changes take effect on the native app as  soon as they are available, please enable auto-updates in your app store.

6. Will my data be affected by the rebrand and style change?

No, your data will not be affected by the rebrand and style change. All your existing data will remain intact and accessible in the new user interface.

7. Will I need to update my existing integrations with the rebrand?

There is no need to worry as all technical links and URLs will continue to work as they do now. 

8. Will there be any downtime during the transition to the new UI?

No additional downtime will occur; the rebrand is no different than a typical product update.

9. What is not included in the rebrand?

At this time, the support email will remain support.opsbase@ideagen.com. The Knowledge Base and Help Articles will also still reference the product as OpsBase. This is planned to be updated in the coming weeks, however the current rebranding is focused specifically on the product itself. 

10. How can I get more information on the rebrand?

Our customer support team is here to help and answer any questions you may have about the transition. You can email them at support.opsbase@ideagen.com.